Return Policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused (not worn, tags are still attached) and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at point3@utp.ph.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Items that are defective or damaged due to customer's mishandling will not be replaced. If you need to exchange it for the same item, send us an email at point3@utp.ph and send your item to: The Penthouse, Cocolight Building 39th Street corner 11th Bonifacio Global City Taguig Mandaluyong City PH 1634.

Shipping
To return your product, you should mail or bring your product to: The Penthouse, Cocolight Building 39th Street corner 11th Bonifacio Global City Taguig Mandaluyong City PH 1634

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.